Patient Rights & Responsibilities
At MyDoctor Healthcare, our commitment to exceptional care extends beyond medical treatment to include upholding the rights and responsibilities of our valued patients. We believe in fostering an environment of mutual respect and dignity, where every individual feels empowered and valued throughout their healthcare journey. With a focus on compassion and excellence, we strive to provide a safe and welcoming space where patients can receive the highest standard of care while feeling supported and respected.
In the spirit of partnership and transparency, we outline both your rights and responsibilities as a patient at our facility. These include the right to receive considerate and respectful care, access to comprehensive information about your health and treatment options, and the responsibility to actively participate in your healthcare decisions. By upholding these rights and responsibilities, we aim to cultivate a collaborative relationship between our healthcare team and our patients, ensuring that every individual receives the care and support they deserve at MyDoctor Healthcare.
Your Rights:
Understanding and Using Your Rights:
You have the right to understand and exercise these rights. If you need assistance in understanding them, our clinic is here to help.
Non-Discrimination:
You will receive treatment without discrimination based on race, color, religion, sex, national origin, disability, sexual identity, gender identity, relationship status, or age.
Considerate and Respectful Care:
You have the right to receive considerate and respectful care in a clean and safe environment.
Informed Consent:
You have the right to be fully informed about your diagnosis, treatment options, and prognosis, including risks, benefits, and alternatives.
Privacy and Confidentiality:
Your protected health information (PHI) will be kept confidential as per UAE Law and regulations.
Access to Medical Records:
You have the right to obtain a copy of your medical records or review them with the supervision of authorized clinic staff.
Itemized Billing:
You have the right to receive an itemized bill and an explanation of all charges.
Your Responsibilities:
Providing Accurate Information:
It is your responsibility to provide accurate and complete information about your medical history, allergies, medications, and current health status.
Active Participation:
Actively participate with your provider in creating and fulfilling a treatment plan.
Compliance:
Use prescription medications or medical devices only for yourself and comply with the prescribed treatment plan.
Appointment Attendance:
Keep all appointments or notify the clinic if you are unable to do so, allowing the timeslot to be used for another patient.
Financial Obligations:
Promptly fulfill financial obligations and pay charges billed for services rendered.
Respect and Consideration:
Be considerate and respectful of other patients and clinic staff’s respect and integrity.
By upholding these rights and responsibilities, we aim to foster a collaborative and respectful partnership between our healthcare providers and patients, ensuring the best possible outcomes for your health and well-being. If you have any questions or concerns, please do not hesitate to reach out to our team.